Privacy Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

Introduction

Mahoning Country Club ("the Club," "we," "us," or "our") is a private country club located at 780 Brookfield Avenue, Youngstown, Ohio 44512, where we have served members and their families since 1923. We are committed to protecting the privacy and personal information of everyone who visits our website, inquires about membership, attends our events, or interacts with our club in any capacity.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website at mahoningcountryclub.com, submit forms or inquiries, make dining or event reservations, apply for membership, or communicate with our staff through any digital channel. By using our website or providing your personal information to us, you acknowledge that you have read and understand the practices described in this policy. If you do not agree with any part of this policy, we encourage you to refrain from using our website or submitting personal information through our online channels.

Information We Collect

We collect different types of information depending on how you interact with our website and club services. The categories below describe the types of data we may gather and the circumstances under which we collect them.

Personal Information You Provide

When you voluntarily submit information through our website or in person, we may collect the following types of personal data:

• Contact information such as your full name, email address, telephone number, and mailing address, which you provide when filling out our contact form, requesting a tour, or making a general inquiry about the club.
• Membership application details including your occupation, employer, family member names, sponsoring member references, and preferred membership tier, which are required as part of the membership inquiry and application process.
• Event and reservation information such as event dates, guest counts, dietary restrictions, venue preferences, and special requests, which you provide when booking a wedding, corporate event, private party, or dining reservation through our events team.
• Dining preferences including food allergies, dietary requirements, and seating preferences that you share with our dining staff or submit through our reservation system to ensure a safe and enjoyable experience.
• Payment information such as credit card numbers or banking details that you provide when paying for event deposits, guest fees, or other club charges. We do not store full payment card numbers on our servers; this data is processed and held by our PCI-compliant payment processors.
• Communications including the content of emails, messages submitted through our website forms, and records of telephone conversations with our staff when you reach out with questions or service requests.

Information Collected Automatically

When you visit our website, certain technical information is collected automatically through cookies, server logs, and similar technologies. This information helps us understand how visitors use our site and allows us to improve its performance and content. Automatically collected data may include:

• Your Internet Protocol (IP) address, which provides a general indication of your geographic location.
• Browser type and version, operating system, and device type (desktop, tablet, or mobile).
• Pages you visit on our website, the order in which you view them, and the amount of time you spend on each page.
• The referring URL or search engine query that brought you to our site.
• Date and time stamps associated with each page view and interaction.
• Screen resolution, language preferences, and other technical attributes of your browsing environment.

Information from Third Parties

In certain cases, we may receive information about you from third-party sources. These sources include:

• Payment processors that confirm transaction details when you pay for club services, event deposits, or other fees.
• Social media platforms if you interact with our pages on Facebook, Instagram, or other networks, such as by liking a post, sending us a direct message, or tagging our club in content you share. The information we receive depends on your privacy settings on those platforms.
• Event planning partners such as wedding coordinators or corporate event organizers who share guest information with us to facilitate event logistics at our venue.

How We Use Your Information

Mahoning Country Club uses the personal information we collect for the following purposes:

• Responding to your inquiries: When you submit a contact form, call our office, or send an email, we use your information to respond to your questions about membership, events, dining, golf, or any other club service.
• Processing membership applications: We use the details you provide during the membership inquiry and application process to evaluate your application, coordinate interviews or tours with our membership director, and communicate decisions and next steps.
• Managing event bookings and dining reservations: Your event details, guest counts, dietary needs, and preferences allow our events team and culinary staff to plan and execute your wedding, corporate gathering, private party, or dining experience to your specifications.
• Sending communications: With your consent, we may send you newsletters, event invitations, seasonal menu announcements, or promotional materials about club activities. You may opt out of these communications at any time by clicking the unsubscribe link in any email or contacting us directly.
• Improving our website: We analyze automatically collected data to understand traffic patterns, identify popular content, diagnose technical issues, and enhance the overall user experience on our website.
• Analytics and reporting: Aggregated and anonymized data helps us measure the effectiveness of our marketing efforts, understand seasonal trends in website visits, and make informed decisions about club programming and services.
• Legal compliance and protection: We may use your information as necessary to comply with applicable laws and regulations, respond to legal processes, enforce our terms of service, and protect the rights, property, and safety of our club, members, staff, and the public.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to provide a functional browsing experience and to gather analytical data about how visitors interact with our content.

Types of Cookies We Use

• Essential cookies: These cookies are necessary for the basic operation of our website. They enable core functionality such as page navigation, form submissions, and access to secure areas. Our website cannot function properly without these cookies, and they cannot be disabled.
• Analytics cookies: We use analytics tools, including Google Analytics, to collect anonymized data about visitor behavior on our site. These cookies track page views, session duration, bounce rates, and traffic sources to help us understand which content resonates with visitors and where we can make improvements.
• Functional cookies: These cookies remember your preferences and choices, such as your preferred language or region, to provide a more personalized browsing experience. They may also remember whether you have previously dismissed a notification or banner on our site.
• Advertising cookies: In limited circumstances, we may use cookies from third-party advertising platforms to deliver relevant advertisements about club events or membership opportunities when you visit other websites. These cookies track browsing activity across sites to build a profile of your interests.

Managing Your Cookie Preferences

You have several options for managing cookies on our website. When you first visit our site, our cookie consent tool will present you with the option to accept or decline non-essential cookies. You can change your cookie preferences at any time by clearing your browser cookies and revisiting our site, at which point the consent prompt will reappear.

Most web browsers also allow you to control cookies through their settings. You can configure your browser to block all cookies, accept only first-party cookies, or receive a notification before a cookie is placed. Please note that blocking essential cookies may impair the functionality of our website, including the ability to submit forms or navigate certain pages.

How We Share Your Information

Mahoning Country Club does not sell, rent, or trade your personal information to third parties for their marketing purposes. We firmly believe your data belongs to you, and we treat it with the same respect and discretion that defines every aspect of the club experience. We may share your information only in the following limited circumstances:

• Service providers: We work with trusted third-party vendors who perform services on our behalf, including website hosting, email delivery, payment processing, analytics, and event coordination technology. These providers are contractually required to use your information only for the purposes we specify and to maintain appropriate security measures.
• Legal requirements: We may disclose your information if required to do so by law, court order, subpoena, or other legal process, or if we reasonably believe that disclosure is necessary to protect the rights, safety, or property of our club, our members, our staff, or the public.
• Business transfers: In the unlikely event that Mahoning Country Club undergoes a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of that transaction. In such a case, we will notify affected individuals and ensure that the receiving entity agrees to honor the commitments made in this privacy policy.

Data Security

Protecting your personal information is a priority at Mahoning Country Club. We implement a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption: Our website uses SSL/TLS encryption to protect data transmitted between your browser and our servers. Sensitive information such as payment details is encrypted both in transit and at rest using industry-standard protocols.
• Access controls: Access to personal information is restricted to authorized staff members who need the data to perform their job functions. Each staff member with data access is trained on privacy and security best practices and is bound by confidentiality obligations.
• Regular audits: We conduct periodic reviews of our data collection, storage, and processing practices to identify potential vulnerabilities and ensure compliance with this privacy policy and applicable regulations.
• Incident response: In the event of a data breach or security incident, we have established procedures to promptly assess the scope of the incident, contain the threat, notify affected individuals as required by law, and implement corrective measures to prevent future occurrences.

While we take every reasonable precaution to protect your information, no method of electronic transmission or digital storage is completely secure. We cannot guarantee absolute security, but we are committed to maintaining the highest practical standards to safeguard your data.

Your Privacy Rights

We respect your right to control how your personal information is collected and used. Depending on your jurisdiction, you may have specific rights regarding the personal data we hold about you.

Your Rights Under State Law

Residents of Ohio and other states with applicable privacy legislation may have the right to:

• Access: Request a copy of the personal information we have collected about you, including the categories of data, the sources from which it was collected, and the purposes for which it is used.
• Correction: Request that we correct any inaccurate or incomplete personal information in our records.
• Deletion: Request that we delete your personal information, subject to certain exceptions where retention is required by law or necessary to complete a transaction you initiated.
• Opt-out: Opt out of the sale or sharing of your personal information for targeted advertising purposes. As noted above, Mahoning Country Club does not sell your personal information, but you may still exercise this right for your records.

How to Exercise Your Rights

To submit a privacy rights request, please contact us by email at [email protected]. Include your full name and a description of the specific right you wish to exercise. For your protection, we may need to verify your identity before processing your request. We will respond to verified requests within thirty days. If we need additional time due to the complexity or volume of requests, we will notify you of the extension and the reason for it.

You will not be discriminated against or receive a lesser quality of service for exercising any of your privacy rights.

Children's Privacy

Mahoning Country Club does not knowingly collect personal information from children under the age of thirteen through our website. Our website and online forms are intended for use by adults, including parents and guardians who may provide information about their families as part of the membership application or event booking process. If we become aware that we have inadvertently collected personal information from a child under thirteen without verified parental consent, we will take prompt steps to delete that information from our records. If you believe that a child under thirteen has provided us with personal information, please contact us immediately at [email protected].

Third-Party Links

Our website may contain links to external websites, including social media platforms, partner organizations, golf associations, and local tourism resources. These third-party websites operate independently from Mahoning Country Club and have their own privacy policies, terms of service, and data collection practices. We are not responsible for the content, privacy practices, or security of any external sites linked from our website. We encourage you to review the privacy policy of each third-party website you visit before providing any personal information. A link from our site to an external website does not constitute an endorsement of that site's content or practices.

Changes to This Privacy Policy

Mahoning Country Club reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, provide additional notice through a prominent announcement on our website or by sending an email notification to individuals whose contact information we hold on file. We encourage you to review this page periodically to stay informed about how we protect your personal information. Your continued use of our website after any changes to this policy constitutes your acceptance of the revised terms.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, we welcome you to reach out to us through any of the following channels:

• Email: [email protected]
• Phone: (330) 755-6504
• Mail: Mahoning Country Club, Attn: Privacy Officer, 780 Brookfield Avenue, Youngstown, OH 44512

Our staff will make every effort to respond to your inquiry within five business days. For formal privacy rights requests, please allow up to thirty days for a complete response as described in the Your Privacy Rights section above.